Welcome to SmartChart Health (“SmartChart,” “we,” “our,” or “us”). SmartChart provides SomaX, a secure, web-based platform integrated with PointClickCare that supports AI-powered clinical workflows, documentation, and patient data management. We are strongly committed to protecting the privacy of your information and providing a safe and secure environment for all our users.
To clarify terminology in this Policy:
“Personal Information” means information that can identify you, such as your name, email address, phone number, and other non-public data linked to your identity.
“Anonymous Information” means data that does not identify or link to a specific individual.
We collect information during registration and use of the SomaX platform, including:
Name, email address, phone number, and professional details (to create your user account).
Facility and practice information for multi-facility or group access.
Documentation or notes you generate within the platform.
You may also add optional profile information to improve your experience.
Your information is used to:
Authenticate and secure your account (with two-factor authentication).
Provide seamless integration with PointClickCare and related EHR data (vitals, labs, meds, diagnoses, allergies, progress notes).
Support documentation workflows (H&P, SOAP, MOLST, capacity forms, rounding reports).
Deliver customer support and system notifications.
Improve the performance and functionality of SomaX.
We do not sell, exchange, or transfer your personal information to outside parties without your consent.
All user data is retained only as long as necessary for your use of SomaX.
Users may edit, modify, or delete data at any time.
You may request a copy of your personal data or request deletion of your account.
Consent can be withdrawn at any time, and we will delete all associated data.
We use industry-standard safeguards to protect personal information:
HIPAA-grade security and SSL encryption for all data transmissions and storage.
Sensitive information is encrypted in transit and at rest.
Access to personal data is restricted to authorized personnel who require it to perform their roles.
Servers are maintained in secure environments with access monitoring.
Documentation and audio (if applicable) are used solely for clinical workflow and support purposes.
Materials are never shared with unauthorized third parties.
All staff and contractors with access to protected health information are required to sign confidentiality and HIPAA compliance agreements.
We use cookies and related technologies to:
Maintain secure sessions.
Recognize returning users.
Improve site performance and analytics.
You may disable cookies in your browser, but this may affect certain platform features.
We do not sell or trade your information. We may share information only with:
Trusted service providers who assist in operations (with strict confidentiality agreements).
Legal authorities, if required to comply with law, court orders, or protect our rights and users’ safety.
Non-identifiable, aggregated data may be used for analytics or product improvement.
You have the right to:
Access, correct, or update your personal information.
Withdraw consent and request deletion of your data.
Opt-out of non-essential communications.
SmartChart Health may update this Privacy Policy from time to time. We encourage you to review this page periodically for the latest information on our practices. Any material changes will be communicated through the platform or via email.
If you have questions about this Privacy Policy, please contact us:
SmartChart Health
📧 Email: support@somax.ai
Headquartered in New Jersey, USA
